Terms of service
TERMS OF SERVICE
Last updated: 9 September 2026
OVERVIEW
This website is operated by Belumiee. Throughout these Terms, “Belumiee”, “we”, “us” and “our” refer to Belumiee.
Belumiee is an online jewellery retailer based in Poole, Dorset, United Kingdom. Our online store is powered by Shopify.
These Terms of Service apply when you access our website, purchase products from us, or otherwise use our online services.
By using our website or placing an order, you agree to these Terms together with the policies referred to below.
Nothing in these Terms affects your statutory rights under UK consumer law.
1. CONTACT INFORMATION
Belumiee
Email: hello@belumiee.com
Location: Poole, Dorset, United Kingdom
Website: https://belumiee.com
2. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials, colours and other information displayed on our website are accurate.
Colours and appearance may vary slightly depending on lighting, photography and the screen or device used to view the product.
Where jewellery is handmade, hand-finished, contains natural materials, or is produced in batches, minor variations may occur.
Product availability is subject to stock.
We may update product information or discontinue products when necessary.
Nothing in these Terms excludes your statutory rights where goods are faulty, damaged, incorrect, not as described, not of satisfactory quality or otherwise fail to meet applicable legal requirements.
3. PRICES
All prices displayed on Belumiee are shown in pounds sterling (GBP) unless otherwise stated.
The price charged is the price displayed and confirmed during checkout when your order is placed, subject to correction of obvious pricing errors.
Delivery charges, where applicable, are displayed during checkout before payment.
Promotional prices, discount codes and offers may be subject to separate conditions and may be changed or withdrawn where permitted.
4. ORDERS
When you submit an order, you are offering to purchase the selected products.
You will receive an order confirmation using the contact information provided during checkout.
We may refuse or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• there is an obvious pricing or product-information error;
• payment cannot be authorised;
• we reasonably suspect fraud or misuse; or
• we cannot fulfil the order.
If we cancel an order after payment has been taken, we will refund the appropriate amount.
Please check your delivery address and order details carefully before submitting your order.
5. PAYMENT
Payment must be made using one of the payment methods offered at checkout.
Payment options may vary depending on the customer's device and checkout eligibility.
Payments are processed through Shopify and/or the payment providers displayed at checkout.
Belumiee does not directly store complete payment-card details submitted through Shopify's checkout.
6. SHIPPING AND DELIVERY
Belumiee currently ships through our standard online checkout within the United Kingdom.
Orders are normally processed within 1–2 working days, Monday to Friday, excluding UK public holidays.
Current delivery charges are:
• Standard Delivery: £2.99 for qualifying orders under £30.
• Free Standard Delivery: available when the qualifying order value is £30 or more.
• Express Delivery: £4.99.
Estimated delivery times after dispatch are:
• Standard Delivery: normally 2–4 working days.
• Express Delivery: normally 1–2 working days.
Delivery times are estimates and delays can occasionally occur due to circumstances outside our reasonable control.
Where local delivery is available for a customer's address, the applicable option and conditions will be shown at checkout.
Full delivery information is available in our Shipping Policy:
https://belumiee.com/policies/shipping-policy
7. DELIVERY RISK
Goods remain Belumiee's responsibility until they are delivered into the physical possession of the customer or another person identified by the customer to receive them, except where UK law provides otherwise.
If a parcel is lost or damaged before delivery, please contact us at hello@belumiee.com so that we can investigate and provide the appropriate remedy.
8. CANCELLATIONS, RETURNS AND REFUNDS
Belumiee offers eligible customers a 30-day return period as described in our Refund Policy.
For standard eligible change-of-mind returns, customers are responsible for arranging and paying for return postage.
We do not charge a restocking fee.
Please contact Belumiee and obtain return instructions before sending a product back.
Approved refunds are processed to the original payment method within 5 days after the return has been received, inspected and approved. Your bank or payment provider may require additional time to display the refund.
Different rights and remedies may apply where products are faulty, damaged, incorrect or not as described.
Our full Refund Policy is available here:
https://belumiee.com/policies/refund-policy
Nothing in our voluntary return policy limits your statutory rights.
9. UK DISTANCE-SELLING RIGHTS
Where applicable, UK consumers purchasing online have statutory cancellation rights under UK consumer law.
Our 30-day eligible return policy is intended to provide customers with a return period that is at least as favourable as the applicable statutory change-of-mind cancellation period for ordinary eligible goods.
Any statutory exceptions or special rules continue to apply.
Nothing in these Terms is intended to restrict rights that cannot legally be excluded or limited.
10. PIERCED JEWELLERY, HYGIENE AND OTHER EXCEPTIONS
Certain products may be subject to restrictions on change-of-mind returns where an applicable legal exception applies, including sealed goods that are not suitable for return for health-protection or hygiene reasons after they have been unsealed.
Any such restriction does not remove your statutory rights if an item is faulty, damaged, incorrect or not as described.
Please contact us before returning earrings or other potentially hygiene-sensitive products so that we can confirm the appropriate return procedure.
11. EXCHANGES
We accept exchanges for eligible products within the applicable 30-day return period, subject to stock availability and the conditions in our Refund Policy.
Customers are responsible for return postage for standard change-of-mind exchanges.
If a replacement product is unavailable, an appropriate refund may be offered instead.
12. DAMAGED, FAULTY OR INCORRECT PRODUCTS
If you receive an item that is faulty, damaged, incorrect or not as described, please contact:
hello@belumiee.com
Please include your order number and, where reasonably possible, photographs showing the issue.
We will assess the issue and provide the appropriate remedy in accordance with your statutory rights.
Where required by your statutory rights, Belumiee will cover the appropriate return costs.
13. PROMOTIONS AND DISCOUNTS
Discount codes, promotional offers and sale prices may be subject to eligibility requirements, expiry dates, minimum order values or other conditions displayed with the promotion.
Unless stated otherwise, promotional codes cannot be exchanged for cash.
A promotional discount does not remove a customer's statutory rights.
Belumiee may withdraw or correct a promotion where there is an obvious error, fraud, misuse or other legitimate reason, subject to applicable law.
14. PRODUCT REVIEWS AND CUSTOMER CONTENT
Where customers submit reviews, photographs, comments or other content to Belumiee, they confirm that they have the right to provide that content.
Customers must not submit unlawful, misleading, abusive, defamatory, infringing or fraudulent content.
Where permitted, Belumiee may display genuine customer reviews and submitted content for purposes connected with operating and promoting the business.
We may moderate or remove content where reasonably necessary, including where it violates these Terms or applicable law.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, the Belumiee name, branding, website content, original photographs, graphics, text and other original materials are owned by or licensed to Belumiee.
You may access the website for personal, non-commercial shopping purposes.
You must not reproduce, commercially exploit, distribute or use Belumiee's protected materials without permission, except where permitted by law.
16. THIRD-PARTY SERVICES
Our website may use or link to services operated by third parties, including Shopify, payment providers, delivery providers, review services and social-media platforms.
Those third parties may have their own terms and privacy policies.
Belumiee is responsible for its own obligations to customers and does not exclude responsibility where applicable law makes Belumiee responsible.
17. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the ecommerce technology that enables us to operate the online store and process transactions.
Purchases made from the Belumiee store are transactions between the customer and Belumiee, subject to applicable payment-provider arrangements.
18. PRIVACY AND PERSONAL INFORMATION
We process personal information in accordance with our Privacy Policy and applicable data-protection law.
Our Privacy Policy is available here:
https://belumiee.com/policies/privacy-policy
Shopify and other service providers may also process information in order to provide services used by our store.
19. WEBSITE AVAILABILITY
We aim to keep our website accurate, secure and available, but we cannot guarantee uninterrupted access at all times.
Maintenance, technical problems or circumstances outside our reasonable control may temporarily affect availability.
Nothing in this section excludes liability that cannot legally be excluded.
20. ERRORS AND CORRECTIONS
Occasionally, our website may contain an obvious typographical, pricing, stock or product-information error.
Where permitted by law, we may correct such errors and contact affected customers if an order is impacted.
If we cannot fulfil an order because of an error or stock problem after payment has been taken, the appropriate payment will be refunded.
21. PROHIBITED USE
You must not use our website:
• for unlawful or fraudulent purposes;
• to interfere with website security or operation;
• to distribute malicious software;
• to impersonate another person;
• to submit false or misleading information;
• to infringe intellectual-property or other legal rights; or
• to attempt unauthorised access to systems or customer information.
We may restrict access where reasonably necessary to protect customers, Belumiee or our service providers.
22. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory consumer rights relating to goods that are faulty, not as described, not of satisfactory quality or otherwise fail to comply with applicable consumer law.
Subject to those rights and any liability that cannot legally be excluded, Belumiee is not responsible for losses that were not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, website, services or legal requirements.
The current version will be published on our website with an updated date.
Changes will not retrospectively remove statutory rights that a customer already has in relation to an existing order.
24. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also have rights under the mandatory laws applicable where you live.
Nothing in this section removes any right a consumer has to bring proceedings in a court available to them under applicable law.
25. COMPLAINTS AND CONTACT
If you have a question or complaint about an order, product, return or these Terms, please contact:
Belumiee
Email: hello@belumiee.com
Location: Poole, Dorset, United Kingdom
Website: https://belumiee.com
We will aim to respond and resolve the matter as reasonably and promptly as possible.
RELATED POLICIES
Refund Policy:
https://belumiee.com/policies/refund-policy
Shipping Policy:
https://belumiee.com/policies/shipping-policy
Privacy Policy:
https://belumiee.com/policies/privacy-policy